Growwise Media Privacy Policy

Effective Date: January 16, 2025

Growwise Media and Grwwm Studio (“we,” “us,” or “our”) are committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services, visit our website (growwisemedia.com), or interact with us in any way. We understand the importance of confidentiality and data integrity and strive to maintain the highest standards of data protection.

Information We Collect

We collect various types of information to provide and improve our services:

Contact Information: This includes information that can be used to identify or contact you, such as your name, email address, phone number, and postal address. We collect this information when you contact us through our website, email, phone, or other communication channels, when you engage our services, or when you subscribe to our newsletters or marketing communications.
Account Information: If you create an account with us, we collect your username and a securely hashed and encrypted password. We do not store your password in plain text.
Project Information: This includes information related to the projects we undertake for you, such as project briefs, scripts, design files, video footage, and other materials you provide to us or that we create during the course of our work.
Meeting Recordings: We may record meetings and discussions to document project requirements, ensure clear communication, and facilitate project management. Sensitive parts of these recordings (personal contact info/payments/contracts) are used internally and are not shared with third parties without your explicit permission. We always take care to exclude sensitive data such as contact details and confidential project specifics from these recordings when used for broader purposes like testimonials.
Usage Data: We may collect information about how you use our website and services, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us analyze website traffic, improve our services, and enhance user experience.

How We Use Your Information

Providing Services: To deliver the services you have requested, including video editing, post-production, design work, web design, social media, marketing, and other digital services.
Communication: To communicate with you regarding your projects, provide updates, respond to inquiries, and send important notices.
Marketing and Promotion: We use your contact information to send you promotional materials, newsletters, and information about new services or offers. You can opt out of receiving these communications at any time.
Improving Services: To analyze usage patterns, identify areas for improvement, and develop new features and services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Security

We implement robust security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction:

Secure Servers and Devices: All contact information and project data are stored on secure servers and devices with restricted access. Only authorized personnel have access to this information, and access is granted on a need-to-know basis.
Encryption: We use industry-standard encryption technologies to protect sensitive information, such as passwords, both in transit and at rest.
Cybersecurity Monitoring: We continuously monitor our systems for potential vulnerabilities and security breaches.
Data Retention: Project-related files are automatically deleted from our servers three months after project completion, unless we have a long-term collaboration agreement or are required to retain them for legal purposes.

Payment Processors

We use trusted third-party payment processors like PayPal, Payoneer, Wise, Razorpay & others (options may vary based on your location) to handle all financial transactions. We do not collect or store your payment information directly on our servers.

Testimonials and Work Showcase

We may use snapshots & prototypes of project materials or excerpts from meeting recordings (excluding sensitive data) for testimonials, case studies, or to showcase our work on our website.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]